After viewing our pre-wedding photos and being satisfied with it, we decided to hire Rain as our photographer for our actual wedding day. In Mon Liza Wedding Castle (as at second half of 2011), one photographer for the actual day cost RM 1,400. With an additional RM 400 (which means a total of RM 1,800), we can get two photographers. We agreed to that and let Rain picked a photographer, whom he often paired with. So, he chose Sky.
We are required to pay a deposit of RM 900 upon confirmation. The remaining RM 900 has to be paid before the actual wedding day, which we paid on the day of collection of our wedding albums/ testing of actual day gowns. Rain was supposed to meet us up to understand our wedding session, but due to his tight schedule, Sky was sent to speak to us. But, it also gave us a chance to meet up with Sky, whom we have not collaborated with before. Details were provided to Sky upon the meet up. We found him to be more cheerful compared to Rain. Given that it was supposed to be 10 hours, Sky actually agreed to tolerate on how the hours would be divided between morning and evening. We also gave him the songs for the actual day slides (which we then changed on the day we took the gowns – two days before our actual wedding day that was given to the sales assistant – together with the maps and itinerary of the wedding day).
On the actual day, both arrived on time – in the bride and groom’s homes. Photos were taken accordingly. And, I like Rain most for his volunteering taking some pre-wedding style photos and also giving instruction on how to post (as before). On the other hand, the cheerful and rather playful Sky snaps quite a number of (random) photos (more than Rain) – and we found he style of taking photos in between “holes”. They arrived on time for the wedding dinner together with the morning slides (which we are satisfied with, though a few some minor error in the arrangement of photos). We actually offered them to eat before the dinner, which they decline during the initial meet up with Sky. They were truly focused on getting their work done well.
We only received our DVDs (four pieces, 1,959 photos) after three weeks, as they needed to adjust the lighting of the photos. What actually amazed us was there were print outs of our photos on the DVDs. The photos taken were alright but due to the huge number of photos – we were viewing it till we felt bored. And, to a certain extent, I was a little disappointed that some pre-wedding type photos taken were not as I expected. But after going some rounds with hubby, we finally found some pre-wedding type of photos nicely done (all of them are by Rain). We are satisfied with the actual day wedding photography provided by Rain and Sky. The setback could be their language – they couldn’t really understand English.
Overall, how would I rate Mon Liza Wedding Castle (in retrospect to some dissatisfaction in the middle part of our dealings)? From A to E, I think I would rate it low C. It is largely due to way the management sets sales rules that frustrate customers. Our initial sales assistant, Elaine, left in the midst of our dealings. We were given another sales assistant, Shin, who missed our first appointment, as she was on leave. We were sort of thrown about around their sales assistant – but luckily most of them are friendly and nice. On the day before our wedding, our cars were decorated by other sales assistant as well. I, personally, feel disgruntled with the manager level staff – whom I may have mistaken as Emily (could be another name?). In addition to that, on the day we returned our gowns, there was a tiny hole on one of the gowns. Shin wasn’t there to verify the issue and we were initially asked to leave RM 100 as deposit. The once-thought friendly sales manager, Wendy, quickly turned her back and asked for RM 300 instead, which we refused but insisted on RM 100 (which they say can bank in back to our accounts if they found the issue is not due to us). On the day we picked up the DVDs, Shin confirmed that the hole was non-existent and so there it went – our RM 100 (which we rather pay it as angpaus to Rain and Sky, than having the management take it). So, one word of advice – ensure that your gowns are really in good condition during the pick up. Make sure you check in detail the gowns, even the little corners. If anything goes wrong with the gown when you return it, always argue for the lowest deposit to remain with them, as it is unlikely that they will return it to you.
In short, we only like Mon Liza for their photographers especially Rain and their make up artist, One. Otherwise, we think we definitely have cut short the business with them.