Pet Grooming Studio @ Taman Orkid Desa, Cheras

So, our shih tzu was due for grooming, after more than 3 months. This time, we sent him to Pet Grooming Studio @ Taman Orkid Desa, Cheras, which was near to in-law’s place. This pet saloon has been recently taken over. Therefore, it wasn’t as familiar to us.

 

Once entered the pet saloon, the lady boss (I think) approached us and asked our needs. We told him that we are sending our pet for grooming. Looking at the fur of our shih tzu, the lady advised to go almost full bald. This is because the dog’s fur was not managed well for the last three months. Before proceeding to agreeing, we asked about the grooming price, which was RM 70 (this is RM 10 cheaper than the ex-owner of the shop). We were also pondering if the shih tzu could go on “poodle” leg, but the lady said that there is no point doing so since the fur will be very short. So, we left the dog there at around 11am. The man who was attending the cashier told us (or rather after I asked him) that the grooming will be done by 2pm. However, he said that he would ring us up when it is ready. Hubby was required to fill up the registration form, which is usually done on the first visit.

 

It was approximately at 2pm that the man called. We only picked our dog up after an hour or so. When arrived, the lady asked if the shih tzu’s face was enough short – which we then requested for it to be shorter. We stood there about 10 minutes. It was then done. We paid the amount RM 70. Before we went off, the lady told us that the dog has bad breath and advised us to get some medication, which was currently out of stock, for the dog. She then thanked us for taking up the services.

Overall, it was a pleasant experience. Well, we weren’t really picky on the way the dog turns out to be, as we wanted it to be short and clean. I like the way she gave advice on how the grooming should be, which I don’t think we had ever experience. Well, it is a family business, as we seen relatives (kids) around the place, occupying the sofa at the shop. I think it will be nice if they have taken the initiative to offer us the seats while waiting. Nevertheless, there is still a high likelihood that we will return.

Summer Pet Sdn Bhd @ SS2

Since it was a public holiday yesterday, we fear that many pet saloons will be closed. We made two calls; one was The Pet Family at Taman Megah, Petaling Jaya while the other was Summer Pet Sdn Bhd located at SS2. We found that the former charges RM 85 for pet grooming on our Shih Tzu, while the latter charges RM 80. For cost savings, we went to Summer Pet.

 

We went to the Summer Pet (about 12 something) with our Shih Tzu and told the lady that we wanted pet grooming. We requested for “poodle” leg. The lady with unfriendly face issued us an invoice of RM 80 with a remark that we wanted poodle leg. Usually, the request will require an additional charge of RM 10, so we decided to ask the lady, who did not respond to us. Then, we asked what time could we pick up our pet, which she answered reluctantly “about 5 to 6pm, I will call you.”

 

We came back to pick up our Shih Tzu at about 7pm. We did not receive any call from the shop. Also, when we told her that we are picking up our pet, she went into the back of the shop and then came back requesting us to pay first. Our pet was only shown to us after we made the payment, which is the opposite of how we are shown the pet first before payment made – in all other pet saloons that we have been so far.

 

We are really feeling dejected with the bad customer service given. The only advantage is that the poodle leg service was free, where the total bill comes to RM 80, instead of RM 90. Well, if compared to our usual pet saloon, I think the “pet stylish” is less than perfect.