We are planning for an overseas trip and thus, we need to apply a passport for little 17chipmunks. The nearest immigration department to our place is at Wisma Glomac, Kelana Jaya, the same place we applied our passport before our honeymoon in 2011.
We went there on a Saturday around 10am to find out that there is no longer queuing numbers. So, we went there again on Sunday around 8am. There was already a very long queue outside the immigration office. No one was allowed to enter yet though they supposed to be open by that time. We were queuing up for numbers when we heard that they are limiting to 200 numbers per day on weekends. In addition, the priority lane for infants, elderly and special people is closed on weekends. We never got our number despite queuing for 1 hour, in which they announced that the numbers have all been given up and asked the crowd to disperse. Well, no choice but to come again another day. I posted our disappointment on facebook, in which few of my acquaintances who have recently applied for their infants/ toddlers, gave me advice – so there you go, our strategy.
Today (Monday), we woke up at 7am and reached there around 7.40am. We managed to get our priority number. It was rather fast except for little 17chipmunks wasn’t in the mood to take a picture. In addition, the lady who handled the priority lane that day was rather slow in adjusting her camera lense for the shoot. We had one photo, which was good enough, however, it has my body background while it supposed to be white background. We had to let the officer handle few other cases while we calm little 17chipmunks down before we took a photo again. Finally, we made it. My identification card and little 17chipmunks’ birth certificate were passed to them before we can collect them after payment is made (in another counter. For children below 12 years old, the fee is RM150 for 5 years. We were told to come back after 2 hours, but I went back there after lunch hour, where I just need to pass them the printed receipt. They then called out little 17chipmunks name and there it go, her first passport. I paid RM3 for the passport cover too.
What documents do you need when applying passport for your children, for the first time?
1. Your identification card (one of the parents) (original and photocopy)
2. Your little one’s birth certificate (original and photocopy)
3. A little form that you can obtain from their counter – which basically needs you to fill up name, address, telephone number and height
We initially followed the immigration website, which say that we need our marriage certificate. We also printed the form and filled it up. These are all not required.
For parents with children below 2 years old, I believe it is best to have two persons coming along, as one needs to get the attention of your toddler when capturing picture while the other holds on to the toddler – which we had a hard time today! Also, go on weekdays for the priority lane (in the case of Subang Jaya branch).
Service level – I believe the officers are fine. However, having the queue wait for an hour before announcing that the numbers are all given out on weekend is not a recommended action. I think they should figure out how to improve this. Having said that, kudos for the government agency for working on weekend.