We are more than happy to return to Seng SKH Furniture shop when we need to get a new mattress. This time around because of hubby’s persistent backache, we have decided to go for a better quality mattress. We budgeted around RM 1,500 for the new mattress.
So, we went to the shop on an evening (Feb 1, 2012). We were entertained by its lady boss, who explained to us the different quality of mattresses, after us explaining to her our needs. There were basically three different kinds that she explained to us, with three different range of prices. She even allowed hubby to test on the sample mattresses that were displayed in the shop. After detailing the different types of mattresses, she assures us that the choice is ours.
Finally, we decided to get the queen size Vono ErgoBed 1200 with latex and Pocketed INTALOK Spring 1200 Mattress, which was priced at RM 1,490. After bargaining, she finally quoted us at RM 1,450. In addition, this includes two anti dustmite pillows (L) and one mattress protector. The lady says that normally it will be impossible for us to get the free pillows and mattress protector from other furniture shop if the discounted price is given. [A survey in other websites shows that the original price of this set is RM 1,599].
We paid a RM 100 deposit and set a time for them to deliver the mattress, which was the next evening (7.30pm). Come the next day, at sharp 7.30pm, the lady ring up to find if we have return from work and if they can deliver the mattress. After half an hour, they arrived.
They carried the mattress to our room, helped us move the old mattress to the next room, removed the plastic from the new mattress and placed the new mattress upright to the position we wanted. The two pillows were given to us, but they forgotten to bring along the mattress protector. The man assured us that we can go to his shop to get the mattress protector when we are free.
Then, we wanted to remove the old furniture, which Mary Anne has failed to collect despite contacting her more than five months. We are truly fed up of waiting for her to return our call. We no longer want the furniture to be left in the store room, as we want to arrange more stuff in the room. We decided to ask them to take away the furniture. We expect to pay them, and they charge us RM 30, since there were many pieces and the woods are heavy.
Hubby managed to drop by at the furniture shop the next day (which was today), and he has collected the mattress protected, as promised.
Overall, we are again a satisfied customer of Seng SKH Furniture. We definitely have a preference to deal with a furniture business, which is a family business, rather than those more commercial ones. We will likely to return to this furniture shop when we want to get more/ new furniture.