Our first immunization experience in Klinik Kesihatan Kelana Jaya

Today we went to the Klinik Kesihatan Kelana Jaya for Norrah’s immunization – hepatitis b. Documenting this for future mummies who are unsure! 
We arrived there before 730 am (their official hour is 730am). I was abit clueless when I was there (while hubby went to park the car with the two girls). So, I asked the lady who was queuing behind me. It was actually self ‘check in’ as in we got to take our number and it is based on areas. Then I saw them clipping the numbers on their pink book and placing them into a basket (while I just have my immunization book from sunmed which the visiting nurses clipped on our appointment date). So, I follow suit. I was actually carrying Norrah and holding a bag – so a lady actually offered help by helping me clip the paper! ☺️


Then we waited. It was until 730am that the nurses started working on segregating the piles of pink book. It was also then the crowd started coming in. The seats are fast gone (meaning if you get up from your seat, you will be there standing). 
I was then called upon (some time after 8am) and the nurse required Norrah’s mykid and my mykad for the first time registration. I was told that for first visit I supposed to take two numbers as they need to check on me too. They gave me another number.
We waited again (I didn’t time what was happening because I was hand carrying sleeping Norrah while helping hubby keep an eye on the two girls – the place was really crowded)! Then our number appeared and we were told to remove Norrah’s cloth and diaper for weighing. Norrah was 3.8kg (on 1m1d compared to 2.79kg birth weight). The nurse also meaured her height and length of her head. Hubby was away handling the two kids (but it was also impossible for him to come along as the place was not feasible for more people standing in). But the nurse asked if I came alone as she needs to check my weight and I was required to do blood prick and urine test. So I called hubby and he came to carry Norrah. The nurse weighed me and then gave me some papers – told me to get to ‘room 32’ for blood prick and then proceed to ‘counter 21’ for urine test.
Upon arriving at room 32, I saw a queue there. Again I was not too sure what was the sequence of actions. So I decided to ask another mama there. I was told to put in my book/paper in the tray. After I put my papers there, Norrah was crying. So, I went to the nursing room (which consists of sofa and air conditioned) to nurse her! Both the kids started to be impatient and hubby had a ‘hard’ time managing them. I told him to bring them out while i waited with Norrah outside of room 32 again. Finally they called my name and I did the blood prick. 
I was then sent to counter 21 to do urine test. I placed my paper into the tray provided before the nurse handed me a cup for the urine test. Again I need to call hubby back in to carry Norrah. I went to the general public toilet and carried my urine back – sent to the lab next to counter 21. Then we waited another 10 minutes before they gave me the ‘result’ (in which Nikki already started her crankiness as she was tired and looked for me. So I carried her to sleep). After getting the ‘result’, I went back to the nurses where Norrah was weighed. I was told to wait for our number again. 
Our number came and we went into room 31 where the nurse asked some questions on Norrah’s birth. I was holding Norrah at that point. So she asked me to place Norrah on the bed and I lied next to Norrah for the simple check up. She merely check Norrah if she shows any sign of jaundice (which there wasn’t any) and looked into my c-sec area. She says everything was ok and I don’t need to see the dr. At that point Norrah was fussing again, the nurse told me to feed Norrah right beside her! So I just unbuckled to breastfeed Norrah. She also questioned if Norrah was fully breastfed. 
She then told me to choose a date for next appointment – hubby was waiting outside – so I have to get him in to check with him. I was told that Klinik Kesihatan Kelana Jaya is busy and change of appointment can only be done physically – once appointment date missed, it will be considered non attendance. She said that Norrah will only get to see the dr on next visit. 
She asked me to continue breastfeed Norrah while she prepare for the Hepatitis B jab. She then called me to get into the next room for immunization. She told me to sit down and taught me how to hold Norrah while she jabbed. Just a minor point, maybe, they don’t sterilize the baby’s skin before and after the jab – but think again, maybe the antiseptic isn’t good for baby’s skin? After the jab, she handed me the pink book and told me that everything is done. We could go home! It was close to 10am when we leave the Klinik Kesihatan. 


We did not have to pay anything, not even registration. 
Overall, I would say the service is good as in the nurses were friendly and the patients were also helpful – as in they helped me out when I needed help or feel unsure. The wait is quite long but it was fast moving. And I could imagine waiting at the private clinic too – might be that long too! Just that the waiting environment at private clinic will be better. While I don’t quite understand how their system work, they were progressing quite well. I would say Kudus to them. 
While it could be dread to come here again, I remind myself to be patient – as the government still currently offer free jabs for the babies. Plus ‘waiting’ still happens when we get to the private clinic on the ‘wrong’ day! 
I thought of going alone with Norrah at first. But luckily hubby came along – as baby needs to be carried when I do certain examination/test. 

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