I made this purchase back in November 2012 (to be exact 17 November 2012). I made numerous attempts to get my parcel – which include dialing in to the retailer – Mandy, sms her, email her and Jackcow. I really got very fed up with such a retailer – who sucks to the max on their service. In addition, Jackcow has not been very effective in handling this issue. They even ignored my email till I went on live chat with them. This is officially the worst online purchase from discount sites ever since 17chipmunks is formed. It is totally disappointing. Guess, in the future, there is less possibility for me to purchase items from Jackcow especially that need to be courier to our mailing address.
This was the emails liaising with them:
I would like to seek for a refund as I HAVE NOT receive my parcel up till today and it is close to 2 months – and even after my baby has been delivered.
Kindly do something about this. Thanks.
On Tue, Dec 18, 2012 at 4:47 PM, XXX <XXX@gmail.com> wrote:
If the item has been sent out, can you please ask your merchant to at least send me the tracking number? it is so annoying that you and your merchant is not answering my emails.
On Mon, Dec 17, 2012 at 9:55 AM, XXX <
I have not receive any updates or the parcel yet. It is 5 days now from the day you emailed me. Kindly please RESOLVE this issue for me, or otherwise, kindly refund me. thanks.
On Wed, Dec 12, 2012 at 3:05 PM, Jack of JackCow <firstname.lastname@example.org> wrote:
Thanks for your email.
We will follow up on this for you. This delivery is being done by our merchant. Kindly please hold on for a day more while we check up on this for you.
Your patience is highly appreciated.
From: XXX [mailto:XXX@gmail.com]
Sent: Tuesday, December 11, 2012 9:26 PM
Subject: Fwd: 5 pcs of Adjustable Baby Cloth Diaper – Coupon No: 38991134
I made the purchase on Nov 17. And, after this email, a call and two sms (to ask for my tracking number), I have yet to receive my items. How can I resolve this?
It is more than 21 days already.
My details are as below.
I would like to check if my purchase has been delivered. I made the purchase from Jack Cow on 17 Nov.
And, the items should be delivered to:
Hope to hear from you. Thanks.
This was the livechat with Jackcow:
This was the email I received right after I went livechat with Jackcow (how coincident?):
I have replied them my voucher number and password, and I wonder how long it will take for me to get my refund and how the refund will be given!!!!