I have been tracking my Treatpoints closely since the incidence of my Treatpoints not being 5x. True enough, it did happen again. This time around, we spent RM1,500 in the single day on 9 December 2012 when Manchester United won the match against Manchester City. On 10 December, the transaction was already reflected on the online credit card statement but the points did not 5x.
Then, on 13 December, the Treatpoints remained the same, despite them removing the Treatpoints at first.
I resorted to reminding them over their facebook. Similarly, I sent them all my print screens. I included my name, email address and phone number.
Within a day, my new Treatpoints were reflected on the statement.