After the previous visit, I have decided to re-visit this clinic since it has my record. This time around I called the clinic one day before the visit. I was asked to come at 10am on a Saturday, March 31. So, the next day I went to the clinic the next day. I did all the similar tests as previously. It costs me RM390.
This time around, I am really disappointed with the service for these points:
- The doctor (same doctor) continues his mumbling when telling us my condition and so forth. He used medical terms, which we don’t understand and did not care to explain.
- Previously, credit card payment was permitted, which we remembered vividly. But, the nurse denied it and said that credit card payment was NEVER implemented.
- This is the WORST – the doctor said that if they did not call me in two weeks time, give them a call. We really can’t believe that the clinic wants us to remind them to remind us. True enough, close to three weeks and today, I made a call to ask if my medical reports are ready, just as I mentioned my name, the nurse right away says that it is ready without having to check on the records. The reports are ready and yet she did not put any effort in reminding me to pick up the reports.
Truly disappointing! Highly unlikely that I will return to this clinic for such kind of service. We noticed that there are increased in patients. Therefore, it is important to call in before you visit the clinic.
Only upgrade we saw – the doctor’s room has been expanded. The machine for ultrasound has been moved next door. The doctor is still using his old laptop. The system in the clinic hangs so easily that he got to restart the laptop and asked his nurse to do the same.
Follow up read: I have changed my gynae