There were many reasons for me to change my IC. My IC was one of the first batches when they introduced MyKad. I needed to change my address so that I can change my voting area. I also found that my religion was mistakenly entered as “Buddhist” in the system (although it doesn’t really matter to me), which I found out during my ROM.
So, I went to the Jabatan Pendaftaran Negara located in Pusat Bandar Damansara on June 3 when it was a public holiday for Selangor. Upon arrival, I pressed for my queuing number. Before I sat down, it was already my turn. A very friendly and polite staff serviced me. She asked me the reason I wanted to change my IC and I gave her all the reasons. I filled up a form for the new address and was told to scan my thumbprints. There was a problem detecting my thumbprints plus my thumbs were sweating, as I got more nervous. The lady patiently asked me to press more powders on my thumb (after pouring some powders on the sheet of paper). I tried more than five times and it failed to detect. She told me that in that case, it most probably take a longer time to process my new IC and this could be up to four months (instead of the normal two months). I needed to pay RM 10 for the change.
After payment is made, I was seconded to another counter for photo shooting. Basically, I just have to sit in front of a white board and look at the camera. The officer took a few shoots, and then showed me the photos to check if it was fine. I was pleasantly surprised that I was given the chance to look at the picture and also to say ok to it. I then need to press my thumbs on the scanner again for verification. And, that’s it. I was reminded to call the number stated at the receipt about one to four months later.
The whole process took about less than 10 minutes.
In early July, I tried calling the customer service to check on the status of my new IC. I was kind of surprised that she told me that it was ready and can be collected anytime during their opening hours. So, I went to the same branch on July 13 to collect my new IC. After getting my queue number and passed the receipt to the officer who then looks for the new IC from a tray, I then need to scan my thumbs again for verification. With the verification, I was given the new IC and the old IC was passed back to the officer. It takes less than 5 minutes.
Overall, I am very satisfied with their level of service. The need to adhere to “key performance indicators” has somehow helped the government agency, in my humble opinion. They have become more efficient. Or, maybe there weren’t as many cases to process as before that help them fasten every case?
The setback of this branch is their parking. It takes many turns downwards in their underground parking before one can possibly find a spot plus the basement looks kind of creepy.